Verzendbeleid

At Navelleaz, we are dedicated to making sure your orders are handled carefully from the moment they are placed until they arrive at your doorstep. We use DHL and trusted logistics providers to facilitate secure and efficient delivery.

Order Confirmation & Preparation

Once your order has been placed and payment has been verified, we will begin preparing your items.

Orders generally leave our fulfillment process within 1–3 business days. During holidays, promotional periods, or unusually busy periods, preparation may take additional time.

After your package has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Please make sure your shipping address is correct before submitting your order. Once processing has begun, we may not be able to accommodate changes.

Estimated Delivery Time

Our standard estimated timeframe is:

Processing: 1–3 business days
Transit: 5–10 business days
Total estimated delivery: 6–13 business days

The above timeframes are estimates only and may differ based on the destination, customs procedures, carrier schedules, and other external circumstances.

Shipment Tracking

Once your order has been handed over to DHL, tracking details will be sent to you when available.

It may take approximately 24–72 hours for tracking information to appear or begin showing movement in DHL's system.

Multiple Shipments

When an order contains multiple products, the items may be shipped in separate packages. This can happen when products are fulfilled from different locations or are ready at different times.

Separate packages may have individual tracking numbers and may arrive on different dates.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees required by the destination country.

Unless otherwise indicated during checkout, any customs-related charges are the responsibility of the customer.

Customs processing may also extend the expected delivery timeframe.

Delivery Delays

We work hard to meet our estimated delivery times, but some delays may occur due to circumstances outside our control.

These may include:

Customs clearance or inspections
Severe weather
Public holidays
Transportation disruptions
Carrier delays
High seasonal demand
Incorrect or incomplete address information
Other unexpected events

Customers can use their DHL tracking information to view the latest available shipment status.

Incorrect Shipping Details

Please ensure that your delivery address and contact information are complete and accurate when placing your order.

If a shipment cannot be delivered because of an incorrect or incomplete address provided by the customer, additional costs may apply if the package needs to be reshipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your DHL tracking information first.

If the tracking status suggests that the package may be lost or has not changed for an extended period, please contact our customer service team.

To help us investigate, provide your order number and DHL tracking number.

Email: [admin@navelleaz.com]

Address Modification Requests

If you discover an error in your delivery address, contact us immediately after placing your order.

We will do our best to make corrections before your order is dispatched. However, address changes cannot be guaranteed once your order has entered fulfillment or has been transferred to DHL.